IT Improvements held back by maintenance

Date December 19, 2006

I read recently in an article in InformationWeek that IT spending is balanced 80/20 towards maintenance over new projects. The Register has an article that goes over a survey showing that it’s not just the budget that goes that way. Most of IT managers time is spent making things work. This seems [...]

Avaya CCC and “no available licenses”

Date December 19, 2006

This morning our CCC application that does call tracking for call groups started generating a weird error about it not having any licenses. The error was

No available license could be found at this time.

This was a little odd as it had worked before our office move, and I’m pretty sure somebody wouldn’t have figured [...]