TheGeekery

The Usual Tech Ramblings

Veritas DLO, and TASKPANE Errors

We deployed Veritas’ DLO for a manager a few months ago after a laptop rebuild. Mostly because he spent several hours a week making regular backups of his documents folder. A pointless exercise when we have the software to handle backups for him.

The solution was working well for him for several weeks. Then he started complaining about this weird error message when he started his computer. Not really a message, but he’d get a dialog pop up on login that would prompt him to download several files:

  • TASKPANE_RESTORE
  • TASKPANE_HISTORY
  • TASKPANE_BACKUP
  • TASKPANE_SYNC
  • TASKPANE_STATUS

The source of the app calling the download was the DLO client. After quizing the manager on when this started, he mentioned it was when he was trying to rearrange the task bar on Windows.

A little googling, well actually a one word search, it came up with one result to a Symantec forums article. The resolution was to register a handful of Microsoft XML DLL files…

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c:
cd \windows\system32\
regsvr32 msxml.dll
regsvr32 msxml1.dll
regsvr32 msxml2.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

The registration of msxml1 generates an error, but the rest go in fine. I rebooted, and the error was gone.

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