Earlier today, Microsoft outlines a roadmap for their own version of Salesforce (tm), titled “Microsoft Dynamics CRM Live”, quite a mouthful, and not as catchy as “Salesforce”. Microsoft say they don’t plan on competing with Salesforce.com, however that’s not entirely what Steve Ballmer when he promised he’d give them “a run for their money”. Should be interesting. We use Salesforce in the office, and have extended its functionality using their built in tools to cover our helpdesk, and development environments too.