The Usual Tech Ramblings

Things that drive me...

Up the wall. Demanding that I fix things, without knowing how to use said things first. For example, demanding that something is blocked, or broken, when you have no idea how to get access to something first. The issue is obviously on my end because the user doesn’t know how to:

  • Ask for instructions on how to use functionality
  • Because they don’t know how to use it, it’s broken

In this case, the error is clearly between chair and keyboard. Instead, the resolution to said issues would be for the user to address me as follows:

I am having issues with [item], I don’t appear to be able to operate it correctly, can you help?

Much easier to get along that way.